Terms and Conditions
Terms and conditions are subject to change without notice. We recommend clients check our website for updated information before placing your order.
Required Order Information
Custom imprint orders will not begin processing until artwork and sales orders are approved and payment terms are followed.
We require that all custom orders under $1000 be pre-paid. We require a 50% deposit on custom orders over $1000. The remaining 50% balance must be paid upon completion. Checks received with non sufficient funds will be charged $30 for each processing attempt.
Custom Art Services
Apparel Graphics can provide custom art services. Turnaround time on custom design is determined by complexity. Most designs will be completed in 1-3 days. More complex designs can take up to two weeks.
Estimates provided by Apparel Graphics expire 30 days from the date they were created.
Once you accept our estimate it will be converted into a sales order. Your sales order will provide you with the details of your order. Sales orders must be signed or approved via email before your order will begin processing.
A design mockup will be provided with each sales order. It will contain the ink or thread color used, the design id, the imprint location and the imprint size that correspond with the sales order items. Mockups must be signed or approved via email before your order will begin processing.
All designs submitted by customers must meet the requirements of Apparel Graphics. All designs must be submitted with a corresponding purchase order or job name. For design requirements please see our artwork guidelines.
The imprint size will be noted on the design mockup. Customer specified print sizes must meet our imprint guidelines (SP) (E). Designs will be sized for the smallest sized garment within an order. Ex: An order contains both youth and adult sized garments that are to receive the same imprint. The imprints will be sized for the smallest youth sized garment.
The imprint placement will be specified on sales order and design mockup. The location definitions are listed on our imprint guidelines (SP) (E). Precise location will slightly differ on each garment.
Our minimum order is 12 embroidered or 24 screen printed garments that get the same imprint design, imprint location and imprint color scheme. We will only mix like style and color garments. Ex: 6 short sleeve t-shirts and 6 long sleeve t-shirts. Light and dark colored garments often cannot be mixed for print runs. Please inquire beforehand if you are unsure whether or not garment colors or styles can be combined for orders. Adult and youth sized garments may not be combined unless the same size imprint is used. These minimums apply to promotional imprinted apparel only. Our other promotional products minimum orders vary per vendor and product.
Pre-Production Samples are available upon request. These orders will require the standard turnaround time.
Customers can have 3 photos of their imprinted apparel to proof via email for an extra fee. These e-samples must be approved within 15 minutes or their job will be taken down and they will be billed as a minimum order. E-Samples are for proofing only. No changes can be requested at time of E-Sample.
Most imprinted apparel orders are completed in 10-12 business days from customer deposit and both sales order and design mockup approval. This does not include company holidays, days in transit or custom art time. Customers who supply their own products please be aware that your orders may be subject to slower turnarounds if your garments do not arrive within 72 hours from placing the order. Special orders including but not limited to promotional items, athletic team wear, orders requiring vinyl names or numbers, individual bagging and or special effect imprints may require a longer turnaround.
We do accept rush orders when we are capable of producing them. Please ask a sales associate before assuming we can provide you with this service. Rush orders must be paid in full upon sales order and art approval. You may not cancel a rush order once your order is placed. Exact quantities are not available on 1 day rush orders.
Change orders are generally not accepted once an order is approved. Ex: A day after you place your order you decide you would like to change designs, garment colors, garment quantities or garment sizes. In the event management accepts your change order, your scheduled due date will also change and you may incur extra charges. These charges may include but are not limited to shipping, art, embroidery digitizing and general processing.
Cancellations of approved orders will be subject to any fees incurred in processing your order. Rush orders may not be canceled. All cancellations must be made by written request.
Returns / Refunds
Defective or misprinted items may be returned for a full refund within 48 hours from receiving them. Ex: Customers garment has a stain from garment factory on it. This does not include defective or misprinted items supplied by customers. All returns and refunds must be approved by management.
Spoilage / Vendor Defects
Apparel Graphics will not be held responsible for spoilage up to 2% for orders over 144 units or 5% for orders under 144 units. Percentages are based on number of imprints rather than number of garments. “Exact Quantity” is available on standard orders for an up-charge, contact Apparel Graphics for details. “Exact Quantity” not available on Rush Orders. Apparel Graphics will only bill for finished and un-defected products. Imprints on flawed items supplied by customers will be billed. Extra production time will be needed in the event we need to replace any items. Apparel Graphics will not be responsible for damages such as profit loss on spoiled or defected products. We can not replace customer supplied items from vendors that we do not do have accounts with. Ex: Retail Stores. Any customer supplied items such as these are supplied at the customers own risk. We highly encourage our customers to purchase products from us. In the event your orders require exact quantities we encourage you to purchase extra pieces.
Customer supplied garments that require extra handling such as tagged garments or individual bagged garments may be subject to an additional handling fee. This fee will be added to final invoice.
Drop shipments must be labeled with corresponding purchase order. COD’s will not be covered by receiver.
Most orders are bulk packaged in groups of twelve sorted by garment style, size and color. We do offer individual folding and packaging for an extra fee.
We ship all orders UPS Ground unless customer pick-up is preferred. We provide free ups ground shipping on apparel orders to most retail clients. Contract customers are billed for shipping. Shipping prices will be determined on day of order completion and will be added to the order invoice.